There was a point in our history when experiencing unexpected downtime was considered unavoidable. Back in 1996, the primary internet provider AOL, went offline for 19 hours. The outage inconvenienced more than 6 million subscribers and was a wake-up call for organizations that had come to depend on the connectivity to earn money. So how do you make sure downtime, the thing that is never supposed to happen, never does happen? Start by asking the right questions before making any initial purchases or upgrades to your system.